Who we are

At Extreme Evolution, I prioritize the protection of your personal information. This Privacy Policy outlines how I collect, use, and safeguard your data when you engage in repair services, trade-ins, or purchase phones from me. By availing these services or making a purchase, you agree to the terms stated below.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

I may collect personal information that you voluntarily provide, including your name, phone number, email address, postal address, and other contact details. This information is necessary to process your repair requests, facilitate trade-ins, and fulfill phone purchases.

Usage of Personal Information

• Repair Services: I use your personal information to process and complete repair services, including contacting you for updates and providing after-sales support.
• Trade-Ins: I use your personal information to facilitate trade-ins, including verifying device details, performing diagnostics, and processing the trade-in transaction.
• Phone Purchases: I use your personal information to fulfill phone purchases, including processing orders, arranging delivery, and providing customer support.
• Communication: I use your personal information to communicate with you regarding your repair, trade-in, or purchase, including order confirmations, shipment notifications, and updates.

Security Measures

I implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access to your data is restricted to authorized personnel only, under strict internal policies.

Device Passwords and Unlocking

For repair function-testing purposes, I may request your password or device unlock solely for accessing the dialer, camera, and settings. We do not access sensitive apps or private information. Any breach of this protocol by employees is strictly prohibited under the Personal Data Protection Act (PDPA).

Providing passcodes is optional, but incomplete function-testing may result in delays and a limited warranty for replaced parts. All contact information shared with me is safeguarded, accessible only to authorized personnel, and never shared with unauthorized entities.

Legal Compliance and Data Collection

For phone trade-ins under the Secondhand Dealers Good Act by the Singapore Police Force, I collect data via NRIC.

Third-Party Service Providers

To provide efficient and reliable services, I may engage trusted third-party service providers bound by confidentiality obligations. These providers assist with payment processing, logistics, and technical support. Your personal information is shared with them only as necessary to fulfill the requested services.

Marketing Communications

I may use your contact information to send you marketing emails, from which you can unsubscribe at any time. Additionally, I may contact you for after-sales service, adhering strictly to PDPA guidelines and prioritizing the protection of your information.

Policy Updates

I may periodically update this Privacy Policy without prior notification. Your continued use of my website after the revised policy becomes effective indicates your acceptance of the changes.

Important Notices

• Providing your password or unlocking your device is strictly for function-testing purposes only. I will not access any sensitive apps or private information such as messages, WhatsApp, Contact book, Photo Gallery, or videos. Only the dialer, camera, and settings will be accessed, and I may insert my SIM card to test the calling function of the device.
• Any employee found breaching this protocol is considered to have contravened the PDPA and will be dealt with severely.
• If you are uncomfortable providing your password, please inform my team before the repair. Incomplete function-testing may result in delayed repair time and a limited warranty for the replaced part only.

Data Protection Commitment

All contact information provided to me is safeguarded, restricted to authorized personnel only, and never shared with unauthorized entities, in accordance with the PDPA.